Frequently Asked Questions
At Luvons, we believe slipping into something comfortable should never mean sacrificing style — or peace of mind. That’s why we’ve made shopping with Luvons simple, comfy, and stress-free.
Here’s what customers ask us most — with answers to help you feel great about your decision.
Q: How much does shipping cost?
A: We offer free shipping across the U.S. — no minimums, no surprises.
Q: How long does shipping take?
A: We’ll have your order packed up within 1–2 business days in California. From there, delivery usually takes 2–6 business days, and we’ll send tracking as soon as it’s on the way.
Q: What if I don’t love them?
A: We get it—sometimes it takes a try-on to know for sure. That’s why we offer returns within 30 days, with complimentary return shipping. A 5% restocking fee ($4.75 for the Devon and $5.50 for the Francesca) will be deducted from your refund. To be eligible, slippers must be in new, resellable condition and only tried on indoors.
Q: Do they have support?
A: Yes! Every pair features Ortholite® high-density memory foam and built-in arch support for cushion, comfort, and healthy alignment all day long.
Q: Can I wear them outside?
A: Absolutely. Our durable rubber soles are designed for quick steps out — whether that’s the school run, a coffee dash, or taking out the trash in style.
Q: Are they really washable?
A: 100%. Every pair comes with a mesh laundry bag — just toss them in on a cold, gentle cycle and let them air dry. Easy, breezy, and fresh.
Q: Will they look as good in person?
A: Even better. Luvons has been featured in ELLE Decor — “these might become the best slippers she’s ever owned” — and is loved by women who wear them every day.
Q: Do they run true to size?
A: Yes — most customers say they fit true to size.
If you’re in between whole sizes, size up if you have wider feet. Otherwise, size down.
And remember, returns are easy if the fit isn’t quite right.
Q: Who are Luvons slippers made for?
A: Women who want to feel comfortable, supported, and stylish — whether they’re hosting friends, lounging at home, or stepping out for errands. Luvons is made for the clean-floor life, with no compromises.
Q: Where is Luvons based and where are the slippers made?
A: Luvons is a woman-owned brand, founded and based in San Francisco, with design and production managed by our team in Boston. Each pair of slippers is small-batch crafted in China by trusted manufacturing partners who share our commitment to quality.
Still wondering if they’re for you?
You can try them on, risk-free — but once they’re on your feet, don’t be surprised if you never want to take them off.
